Refund Policy
Our refund policy for BugIt license purchases.
BugIt is a licensed product from Taskivator. We want you to be able to get BugIt working, and this policy explains when a purchase can be refunded.
7-Day Refund Window
You may request a refund within 7 days of purchase if any of the following apply:
- BugIt does not work as advertised
- A reproducible technical issue prevents normal use
- Support cannot resolve the issue within a reasonable timeframe
We may ask for a short description of the problem and the steps you have already tried, so that support can confirm the issue or help you resolve it first.
When a Refund Is Not Available
Refunds are generally not available for:
- Change of mind
- Purchasing by mistake
- Failure to meet the documented system requirements
- Requests submitted after the 7-day window has passed
Before buying, please review the system requirements: an AI assistant that can run a command (such as GitHub Copilot Chat or the Claude extension in Visual Studio Code, or another assistant), or your own OpenAI or Anthropic API key for standalone mode, and a supported version of Python. BugIt does not include an AI model or subscription.
What Happens When a Refund Is Approved
When we approve a full refund, the purchase is reversed and the associated license is retired. Specifically:
- The associated license is permanently revoked
- Future activations with that license stop
- Future updates for that license stop
- Support tied to that license ends
A partial refund (for example a goodwill adjustment) leaves your license active, unless the amounts refunded together add up to the full purchase price; in that case it is treated as a full refund and the license is revoked. Opening a payment dispute does not by itself end your access; a lost dispute or a finalized chargeback is treated like a full refund.
How to Request a Refund
Email support@bugit.dev from the account used for the purchase, within 7 days, and describe the problem you ran into. Please do not include confidential source code, customer data, private tickets, or secrets in your message. We will confirm the outcome by email.
This policy covers refunds only and does not limit any rights you may have under applicable consumer-protection law.
See also the Commercial Transactions disclosure (特定商取引法に基づく表記) for seller and transaction details, including delivery timing and the effect of immediate digital delivery on any statutory cancellation right.